People saying are an occasion Warner wire professional are spilling ways on Reddit.
Opportunity Warner cable tv, the second-largest service provider of television and websites in the United States, advised Quartz that it is considering the listings. “We’re not able to validate if this people is in fact a current or former personnel,” a spokesman mentioned.
Reddit consumer cableguy_the begun an “Ask Me something” (AMA) bond, posting pictures of his ID badge and consistent as purported proof of their tasks. His answers to the issues arriving are extremely candid. Below are a few shows (typos preserved).
On Comcast’s pending acquisition of the time Warner wire:
We desire the merger as the present cluster in control will be the worst in current background. Many obtaining fired because impossible metrics. The electricity was provided to support service reps and removed through the people who actually go to the residences and fix problems . It’s a mess additionally the company will be operate like shit IMHO [in my personal modest viewpoint].
Regarding stress between professionals and customer support associates:
Yea customer care staff and specialists are combat a battle that no body sees. We dislike all of them, they hate you. They inform consumers the thing is the equipment when it hardly ever try. We tell users just to dismiss exactly what the chap from the cellphone says because it’s likely that excellent, he’s never wired a residence, hung a drop or solved wire.
On what’s truly incorrect with your relationship:
Don’t believe 50per cent of just what rep from the telephone informs you. Merely arrange the technical. Leave him work. He’s completed this before. The associate only answers phones. It’s almost NEVER the apparatus inducing the issue.
On secret to getting better assistance:
When a technical comes ,ask for their managers wide variety. Simply tell him its not to lose your but to intensify something. He might name his sup to ensure the cool but that will help.
On what’s stopping faster net get rates:
Actually, standard analogue wire. It takes upwards sooo much bandwidth . 1 channel per regularity vs bonding multiple wavelengths to produce 8 stations for a downstream and 4 for an upstream . After we run 100percent electronic tv.. net are certain to get more quickly. In addition congestion. If you reside around a college it’s the worst . Granny would use the lady 15 meg for mail and browsing but younger Johnny university child sucks in the data transfer in the region utilizing netflix and torrenting and video gaming. However they pay the exact same. IMHO what can correct this might be capping data and giving every person uncapped rate.
On exactly why splitting your wire connection is a bad idea:
Setting up a splitter just to attenuate the transmission is truly stupid we even have situations known as attenuators that do this without including unneeded splitter. But it is true that way too much indication is just as terrible as not enough we name that distortion
On whether this Reddit AMA will definitely cost your his job:
I might be discharged based on just who catches myself. I may will also get a plus its so very hard to tell together with the ways this company happens to be structured.
As to how Wi-Fi signals is unreliable, and may be vanquished by gates and wall space:
Indeed best shown. Plaster walls particularly.Solid timber gates, in a basement whenever router is on another floors or the other way around. Wifi is actually a fickle creature.
On your own “broken” cable modem:
Yea I hear this alot. I’d say in a given year I would state 5per cent associated with the modems I switched were really defective. We would lots of canine and pony tv show and simply swap they anyhow. The issue is always maybe not equipment appropriate. Modems either perform or they don’t. There was very small among. These are typically very easy devices. I have tv show customers using my computer anything functioning fine, next change back into their equipment and everything goes to shit. They still demand a new modem..Its insanity.